You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Due to the highly individualized nature of custom boots, these products are non-refundable. We do guarantee that they will be produced to the measurements ordered. In the exceedingly rare event of a manufacturer issue, we will fix the boots or remake the boots if produced to inaccurate measurements. All Kingsley boots have a 30 day warranty against manufacturer defects such as snaps, zippers, stitching and spines. After 30 days, the longevity of your boots is directly related to your care. Please know that leather, as an organic material will stretch and show signs of wear with time. More fragile textiles and polished/patent leather should be reserved for show situations.
Kingsley USA LLC cannot be held liable for issues outside of our control such as fluctuations in size due to injury, weight loss or gain, or swelling, or the selection of the incorrect foot size.
We can ship to virtually any address in the USA.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.